FAQ

What Shipping Methods Are Available?

Free Shipping in the Netherlands: All orders enjoy free shipping to anywhere in the Netherlands. Your order will ship via FedEx and typically arrives in 5-10 business days depending on location. We’ll send you a tracking number after your order ships. Custom Sizes: Larger or different sizes of Insta‑Ken prints can be custom ordered. Contact us with your request and we’ll work with you to craft your order. Payments: The Insta-Ken website accepts Visa, Mastercard, American Express, Discover, and Diners Club credit card payments. Please contact us if you’d like to make a purchase by check, bank transfer, Paypal, or other payment method. Sales Tax: Sales tax of 8.875% will be applied to orders being shipped to addresses in the state of New York. Returns: If you are not completely satisfied with your purchase, simply notify us and return it within 21 days of receipt to receive store credit for a future purchase. Return shipping cost is the responsibility of purchaser. Prints must be returned in excellent condition, and in the original (or other well-protected) packaging. Returns must be shipped to: Koyero Lauwers 1 9405 BL Assen Netherlands

How do I place an Order?

Just 3 easy steps. Select your artwork in our shop, select one of the available sizes and press the Buy now button.

What Payment Methods Are Accepted?

Payments: Koyero accepts IDeal, PayPal and Visa, Mastercard, American Express, Discover, and Diners Club credit card payments. Please contact us if you’d like to make a purchase by check, bank transfer or other payment method.

Do You Ship Internationally?

International Shipping: We can ship internationally, however shipping is charged at cost, which is based on the carrier charge and may vary depending on the size and weight of the package, and the destination (does not include taxes or custom fees which may be incurred).

Is Buying On-Line Safe?

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Do I have to pay anything to return my items?

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How do I return an item?

Returns: If you are not completely satisfied with your purchase, simply notify us and return it within 21 days of receipt to receive store credit for a future purchase. Return shipping cost is the responsibility of purchaser. Prints must be returned in excellent condition, and in the original (or other well-protected) packaging. Returns must be shipped to: Koyero Lauwers 1 9405 BL Assen Netherlands

What is Chromaluxe?

Chromaluxe is the best way of printing. Brilliant white high gloss surface for unsurpassed detail and vibrance. Koyero artowrks are uniquely durable prints with vibrant colors, brilliant luminescent images, and exceptional detail. Chromaluxe prints represent a new art medium for preserving art by infusing dyes directly into specially coated aluminum sheets. Because the image is infused into the surface and not on it, the art of Koyero will take on an almost magical luminescence. The ultra-hard scratch-resistant surface is waterproof/weatherproof and can be cleaned easily – just avoid direct sunlight. You’ve never seen a more brilliant and impressive print! Colors are vibrant and the luminescence is breathtaking. Detail and resolution are unsurpassed.

What is the longevity of the artwork?

Chromaluxe prints endure the test of time! While photo papers have fantastic image stability, Xenon Light Stability Testing results show that the image stability of Chromaluxe is 2 to 4 times the image stability of traditional silver based photo papers. Koyero offers lifetime warranty!

What type of lighting should be used to display Chromaluxe Prints?

For displaying Chromaluxe Prints, we recommend halogen, bright white incandescent, full-spectrum LED, or other bulbs with a high CRI (color rendering index). Indirect natural daylight also can work, but it must be indirect in order to prevent fading over time, and will also change the way the print appears throughout the day. Certain types of lighting, such as standard fluorescent bulbs, emit light that is partially absorbed or scattered by the Metal Print surface, and the green part of the spectrum reflects to the eye more than other colors. Changing the type of lighting will affect the way all prints appear, but Metal Prints are affected more so. This is called metameric failure. Using light bulbs with a CRI of 90 or higher will help you see consistent results, especially when comparing different types of prints.

How should Chromaluxe Prints be cleaned?

Non-ammonia glass cleaner, water, or isopropyl (rubbing) alcohol can be used without harming the print surface. We recommend using a clean, lint-free cloth to wipe off the print. No cleaners containing ammonia, abrasives, or corrosive chemicals should be used.

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